FAQ

General

Who is TerraTrace?

TerraTrace is an Arizona-based SXS accessories brand building products specifically for the Polaris RZR Pro Series. Everything we make is designed, tested, and shipped from the desert — the same environment your rig lives in.

How do I contact you?

Email terratraceusa@gmail.com — we respond fast.

Do you have social media?

Yes — follow us for product updates, build inspiration, and new releases.

Harness Retainers

What vehicles do the harness retainers fit?

Our harness retainers are designed to fit 2020–2026 Polaris RZR Pro Series vehicles. See the product description and photos for full fitment details.

How do these install?

Installation varies by product. Check the individual product page for details on what’s included and what tools are required.

What colors are available?

Black, Red, and Blue.

How many come in an order?

Each order includes 2 retainers — one for each side of the seat.

What are they made from?

UV and heat resistant ASA plastic, built to handle desert heat and direct sun without warping, fading, or cracking.

Can I use these with aftermarket seats?

Our harness retainers are designed and tested specifically for stock RZR Pro Series seats. They are not compatible with aftermarket seats.

Product & Compatibility

Will these products affect my factory warranty?

Our products do not permanently alter your vehicle. However, we recommend consulting your dealer if you have specific warranty concerns.

Do you plan to expand to other vehicles?

Yes. Additional fitments are on the roadmap. Subscribe to our email list to stay updated on new product and fitment announcements.

Shipping

How fast does it ship?

Orders ship within 1 business day from Arizona.

Where do you ship?

We ship anywhere in the United States.

How long does delivery take?

Standard shipping typically arrives within 3–7 business days after fulfillment. Expedited options are available at checkout.

Do you offer order tracking?

Yes. You’ll receive a tracking number via email as soon as your order ships.

Can I change or cancel my order after placing it?

We process orders quickly. If you need to make a change, email us at terratraceusa@gmail.com immediately and we’ll do our best — but we cannot guarantee changes once an order is in fulfillment.

TerraTrace Lighting System

What is the TerraTrace Lighting System?

The TerraTrace Lighting System is a custom-fit exterior trim lighting kit designed specifically for the Polaris RZR Pro Series. Every component is engineered to fit your rig cleanly — no cutting, no guessing, no generic strip lights zip-tied in place.

When does the TerraTrace Lighting System launch?

Currently in development. Subscribe to our email list to be the first to know when it drops.

Returns

What’s your return policy?

We accept returns within 30 days of delivery for unused items in original condition. Email terratraceusa@gmail.com with your order number to get started.

What if my item arrived damaged?

Contact us within 7 days at terratraceusa@gmail.com with photos and we’ll make it right — replacement or full refund, your call.

Do you cover return shipping?

Return shipping is the responsibility of the customer unless the item arrived damaged or defective, in which case we cover it.